1. General Moving Services

• Q: What kind of moving services does Foundations Removals offer?

  • A: Foundations Removals offers a wide range of moving services including Man and Van, Collections and Deliveries, House Moves (from flats to large family homes), Commercial Moves, Student Moves, Nationwide Moves across the UK, and International Moves to EU destinations (France, Germany, Spain, and other European countries).

• Q: Do you offer local, nationwide, or international moves?

  • A: Yes, we provide services for moves across the city, across the country (nationwide in the UK), and even across the globe to various EU destinations.

• Q: How do you ensure my belongings are handled with care?

  • A: Our experienced team is dedicated to ensuring your belongings are handled with the utmost care, approaching each move with a personalised touch.

• Q: Is moving with Foundations Removals a stressful experience?

  • A: We understand that moving can be challenging and overwhelming, but our goal is to turn your move into a great experience by handling all the details with expertise and care.

2. Pricing & Booking

• Q: How is your pricing structured for removals?

  • A: Our 3.5 Tonne LWB Luton van is charged on an hourly basis. The minimum booking time is generally 2 hours for assisted moves.

• Q: What are your hourly rates for different crew sizes?

  • A:

    • Driver Only (Self-loading): From £49 (2 hours minimum) - customer loads/unloads.

    • 1 Man (Driver): From £59 (2 hours minimum) - driver helps load/unload, with assembly/disassembly and packing/unpacking assistance.

    • 2 Men (Driver & Porter): From £79 (2 hours minimum) - two men help load/unload for a faster service, with assembly/disassembly and packing/unpacking assistance.

    • 3 Men (Driver & 2 Porters): From £89 (2 hours minimum) - three men help load/unload for the fastest service, with assembly/disassembly and packing/unpacking assistance.

• Q: Are there any additional charges for out-of-hours bookings?

  • A: Yes, bookings made outside our scheduled slots 8 a.m. - 6 p.m. will incur an additional charge of £5 per hour during weekdays, £10 per hour during Saturday and Sunday. All bookings during the Saturday and Sunday incur an additional charge of £5 per hour . The minimum booking time for these is 2 hours.

• Q: What if my pick-up or drop-off location is outside London but within the M25?

  • A: There will be an additional charge of £15 for pick-ups or destinations outside London but within the M25 (e.g., UB, WD, IG, EN postcodes).

• Q: Do I need to pay for Congestion Charge or ULEZ?

  • A: Yes, to cover fees incurred by travelling in the congestion zone, there will be an additional charge of £15.00 where applicable for pick-ups or drop-offs in this area. These charges are the customer's responsibility.

• Q: Are there any extra charges for evenings, weekends, or Bank Holidays?

  • A: Yes, additional charges apply:

    • Evenings (after 6 PM): +£5/hr

    • Weekends: +£5/hr

    • Weekend Evenings (after 6 PM): +£10/hr

    • Bank Holidays: +£10/hr

    • Bank Holiday Evenings: +£15/hr

• Q: What is the charge for travel outside the M25?

  • A: Travel outside the M25 is charged at +£1.5 per mile.

• Q: Is insurance included in the price?

  • A: Insurance is available for assisted moves only, available on request. Insurance is not included for the "Driver Only (Self-loading)" option. You must request for insurance, you will be charged £75 for the duration of the move.

• Q: What does the "Driver Only (Self-loading)" service entail?

  • A: With this service, the customer is responsible for loading and unloading the van. No loading/unloading, assembly/disassembly or packing/unpacking assistance is provided.

• Q: What happens if I need to cancel or reschedule?

  • A: We understand plans can change. Please let us know as early as possible. Cancellations made within 2 hours of the move may incur a fee.

• Q: How do I get a quote?

  • A: The total price of your move will be sent to you after you submit your booking form here.

• Q: How much notice do I need to give to book a removal?

  • A: We recommend booking at least 1–2 days in advance, especially during weekends or busy periods. However, we accept same day bookings with as little as an hour’s notice.

3. Services Details

• Q: What is a "Man and Van" service best suited for?

  • A: Our Man and Van service is ideal for smaller moves or when you need extra hands for your relocation.

• Q: Can you help with single item collections and deliveries?

  • A: Yes, we offer collections and deliveries for furniture, appliances, or single items at a competitive price, whether you need local collections, same-day deliveries, or door-to-door transport across the UK. We charge £50 per single large item - 2 Man & Van, for a maximum of 2 hours. After 2 hours, you will be charged £25 every half an hour.

• Q: Do you offer packing services?

  • A: Yes, we offer comprehensive packing services, including:

    • Full Packing Service: We pack your entire property.

    • Part Packing Service: We help with specific rooms or items (e.g., kitchen, delicate items).

    • Fragile-Only Packing: Our experts handle breakables like glassware, artwork, and electronics.

    • Unpacking Service: We can help you unpack and place items in your new property.

• Q: Do you supply packing materials?

  • A: Yes, we supply durable, reliable packing materials including various sizes of boxes (small, medium, large, archive, wardrobe), protective materials (bubble wrap, foam wrap, stretch film, packing paper), furniture/mattress covers, and tapes/tools. These are available to purchase separately.

• Q: Can you provide guidance on how many packing materials I might need?

  • A: Yes, we provide a handy guide based on property size, estimating the number of boxes, bubble wrap, packing paper, and other materials needed for studio, 1-bedroom, 2-bedroom, 3-bedroom, 4-bedroom, and 5-bedroom homes. You will find this guide on our pricing page here.

• Q: Do you offer assembly and disassembly services?

  • A: Yes, our skilled team can assist with furniture assembly and disassembly. This service is included with 1-man, 2-men, and 3-men assisted moves.

• Q: Do you offer other handyman services besides assembly/disassembly?

  • A: Yes, our handyman services include wall mounting (TVs, shelves, mirrors), curtain and blind installation, minor repairs and maintenance, picture hanging, and fixture installation. We charge £25 per hour for handyman services.

• Q: Can passengers travel in the van with the movers?

  • A: Yes, our vans have two passenger seats available when you book 1 Man & Van, 1 passenger seat when you book 2 Man & Van, and no passenger seats when you book 3 Man & Van.

• Q: Are stairs included in the standard service?

  • A: Up/down stairs carrying will incur an additional charge of £5 per floor/hour, depending on the crew size.

4. Van & Capacity

• Q: What type of van do you use for removals?

  • A: We operate reliable 3.5 Tonne LWB Luton Vans.

• Q: What is the capacity of your Luton Vans?

  • A: Our Luton Vans have a generous 17 cubic meters (632 cubic feet) of loading space and are equipped with a tail lift. They comfortably accommodate the contents of a typical 2 to 3-bedroom home.

• Q: What kind of items can fit in your Luton Vans?

  • A: Our vans are ideal for transporting larger household items like sofas, king-size beds, wardrobes, washing machines, and tall fridge-freezers. They can also hold up to 60-70 standard moving boxes or around 45-50 large suitcases.

• Q: What are the internal and external dimensions of your vans?

  • A:

    • Inside: Length: 4.00m (13.12ft), Height: 2.05m (6.72ft), Width: 1.98m (6.52ft)

    • Outside: Length: 6.97m (22.8ft), Height: 3.42m (11.20ft), Width: 2.26m (7.41ft)

• Q: What is the payload capacity of your vans?

  • A: Our vans have a payload capacity of 1200 kg (2645 lb).

5. Move Duration & Factors Affecting It

• Q: How long does a typical move take?

  • A: Move times vary, but here are average estimates:

    • Room Move: 1–2 hours (1 mover)

    • Studio Apartment: 2–4 hours (1–2 movers)

    • 1-Bedroom Apartment: 3–5 hours (2 movers)

    • 2-Bedroom House or Flat: 4–6 hours (2–3 movers)

    • 3-Bedroom House: 6–8 hours (3 movers, possibly 2 trips)

    • 4-Bedroom House: 8–10 hours (3 movers, possibly 2 vans or multiple trips)

    • 5-Bedroom House: Full day (10–12+ hours) (3–4 movers, Luton or multiple vans)

• Q: What factors can affect the duration of my move?

  • A: Several factors can impact move duration:

    • Packing Status: Fully packed homes move much faster.

    • Stairs/Elevators: Lack of lift access or long carry distances increase time.

    • Disassembly/Reassembly: Furniture requiring dismantling adds time.

    • Traffic & Distance: Inner-city moves during rush hours can cause delays.

    • Last-Minute Changes: Not having everything ready can quickly extend your moving time.

6. Booking Tips

• Q: How do I choose the right number of movers for my needs?

  • A:

    • 1 Man: Best for smaller moves with light assistance.

    • 2 Men: Recommended for faster, full-service removals including stairs and heavy lifting.

    • 3 Men: For the fastest service possible.

    • Self-Loading: Choose this if you prefer to handle loading/unloading yourself and save on cost.

• Q: What areas do you cover?

  • A: As we are based in Central London, we can reach most parts of London within One (1) Hour.

FREQUENTLY ASKED QUESTIONS